For the past 3 days I have been attending a ITIL v3 Foundations in Service Management class. What is ITIL v3? The ITIL website offers the following overview: "The IT Infrastructure Library® (ITIL) is the most widely accepted
approach to IT service management in the world. ITIL is a cohesive best
practice framework, drawn from the public and private sectors
internationally. It describes the organization of IT resources to
deliver business value, and documents processes, functions and roles in
IT Service Management (ITSM)".
Our IT department is embracing the ITIL framework and best practices. We believe that ITIL processes and best practices will ensure that we are continuing to provide value to our customers, even as our budgets are cut and our open positions are frozen. I will periodically provide updates in this blog regarding our ITIL journey; the challenges that we encounter and the impact of changes to our proceses.
I am interested to know how many other agencies and jurisdictions have embraced ITIL. What obsticles; technical, cultural, etc. have been encountered?
For those wanting further information on ITIL the following site is a good starting point - www.ogc.gov.uk/itil - or post your question and I will be happy to find the answer.
Our IT department is embracing the ITIL framework and best practices. We believe that ITIL processes and best practices will ensure that we are continuing to provide value to our customers, even as our budgets are cut and our open positions are frozen. I will periodically provide updates in this blog regarding our ITIL journey; the challenges that we encounter and the impact of changes to our proceses.
I am interested to know how many other agencies and jurisdictions have embraced ITIL. What obsticles; technical, cultural, etc. have been encountered?
For those wanting further information on ITIL the following site is a good starting point - www.ogc.gov.uk/itil - or post your question and I will be happy to find the answer.
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