Notes from a City CIO

  Seattle just became the latest City to start posting its government data on the Internet in an open format. Open Data publishing may very well transform not just government, but Democracy, as well.

Data.seattle.gov has been live for a couple of months but was just officially announced this past Thursday, February 25th.

An interesting initiative, but what implication does it have for governing and government?

Making government transparent is not new - it has actually been going on since the first government websites went live in the mid-1990s. Most governments have a wide variety of data posted online. But in many cases it is hard to find or get in bulk. Constituents can search for individual building permits or maps or police reports. But only in the past 18 months have they been able to download whole datasets of such information in a usable format from online sites.

By "whole datasets" I mean, for example, perhaps almost every 911 call which occurred in San Francisco during the month of December, 2009, or every restaurant inspection in the entire City of Chicago, or all the building permits issued anywhere in the District of Columbia.

Government openness and transparency really found its legs with President Obama's declaration, on his first day as President, that he would run an open and transparent government. Many large cities now have open data websites. San Francisco's datasf.org is one of the most comprehensive and best, but Chicago, New York and Washington DC have similar sites in operation. Cook County Illinois and the State of Utah among many others put their "checkbooks" online.

The open data trend hasn't really reached a lot of smaller counties, cities and states just yet, but it will. For one thing, commercial services such as Socrata ( www.socrata.com) which powers the City of Seattle's data.seattle.gov and many federal websites, make it relatively cheap and easy for governments to post their data. (Socrata famously hosts the White House visitor log, which has received 400,000 views.)

But is putting data in bulk, online, anything more than a fad?

I believe it is the tip of a very serious explosion of a new version of democracy. Until now, governments use of the Internet has paralleled use in the private sector, although generally lagging two to three years. The private sector is driven by competition and is less risk adverse than those of us who work with taxpayer dollars.

Perhaps the first iteration of government presence on the Internet/web was simply putting information on line. For example, how to apply for a building permit, or explanations of how to report problems with streets.

The second version of online government is transactions, that is, actually doing some business online such as paying a utility bill or parking ticket.

Then the third wave of online work is expanding information to include this bulk download or easy, machine-readable, querying of data, such as data.seattle.gov and similar sites listed above. This makes fascinating applications available such as stumble safely or Cleanscores, listing the health inspection results for restaurants in San Francisco. An explosion of privately developed applications is starting to occur based on this open data. And also, in this wave of innovation, government diverges significantly from the private sector. Few private businesses will want to place large amounts of data collected at their own expense in the public domain for anyone to see and use.

A fourth wave of online interaction is now starting to appear, typified by the site " see click fix" where constituents can not only report issues online (using a map-based interface in the case of see-click-fix) but also see what others have reported and even rank the importance of the issues which have been reporrted.

A fifth wave is bound to occur, as governments expose their internal processes to public scrutiny, in the same fashion Fedex has done for package shipments or banks have done for loan processing. In this iteration, governments will not only accept a report of a problem or a need, but will actually allow citizens to track the problem resolution online. The citizen can report a broken streetlight, see when it is acknowledged or logged, see when it is scheduled for work, know when the crew is dispatched, see when the problem is fixed, and then provide feedback on the timeliness and quality of work. This will really make government accountable, as we'll have to streamline our business processes and expose them to scrutiny, along with the data about how government operates.

But yet another wave of citizen-to-government interaction is occurring as well. In this iteration, data will be posted online, and people will write applications and analyze it, and then use it to create and inform public policy options for elected officials to consider.

For example, a City might acquire a building such as a school which is no longer needed. How should the government use it?  Should it be torn down and sold to commercial developers?  Should it be torn down and used for a park (and what kind of park - swimming pool, grassy knoll, childrens' playground)?  Should it be converted into a community center or housing or offices for non-profit organizations? 

Answering these questions requires a lot of data and analysis. How many kids live nearby and what is the neighborhood crime rate?  Are there already lots of parks and playgrounds and pools nearby?  Are there a lot of seniors or immigrants or people with special needs? In the past, government employees would collect the data and crunch it and present the analyses and drive the solution.  And then the government would have a public meeting to discuss and debate the options.

But eventually, community activists and the neighborhood can do a lot of that, especially if they have access to all the same data and statistics as the government.

Furthermore, they can collect a LOT more and varied inputs. They can poll the neighborhood and canvas door-to-door and collect information from the "man on the street".  They can take photos of neighborhood conditions and gather unique statistics about the health and quality of life in that community.  They can then combine these sorts of input with census data to produce an entirely new look at the options.  And public meetings about potential uses of this school building can be much more informed, with mashups and maps and interactivity using tools like twitter and blogs.  Online polls using tools such as Ideasforseattle or Ideascale can allow the neighborhood to debate and rank choices, and be engaged in deeper and more meaningful ways than ever before.

Ultimately, such interactive government should result in better decisions, informed by the communities affected.

Does this mean the end of representative democracy as we know it?  Could we do away with elected officials entirely and have true governing by the people?

Hardly.  There will continue to be very hard decisions which individual neighborhoods and communities will fight tooth-and-nail, but decisions that have to be made for the good of society as a whole.  No one wants a jail or a garbage transfer station or housing for sex offenders or a nuclear waste dump in their neighborhood.  But we need all those things for society to function, and elected leaders will need to make those hard decisions.

Data.gov, Datasf.org, Data.seattle.gov.  These are only the beginning of a new and exciting era in our democracy.  Still, good leadership will never go out of fashion.

The nation's e-mail and blogging and twitter engines worked overtime on Wednesday February 10th when Google announced its intent to fund ultra-high-speed Internet access for 50,000 to 500,000 people nationwide.

This ain't your grandma's "broadband" connection. And it ain't the 100-squared broadband envisioned by FCC Chair Julius Genachowski in a speech on Tuesday February 15th - 100-squared is 100 megabits per second to 100 million people by 2020 - a pretty bold vision in and of itself. Google wants to provide one gigabit (one billion bits or about 120 million bytes) per second to homes via fiber optic cable.

At a gigabit per second, a very high quality movie would download in 8 seconds flat, compared to an hour or more with a fast cable modem or DSL connection. Google published an RFI and is seeking responses from cities who want Google to come and build. The City of Seattle announced very quickly its intention to apply and jump on the bandwagon. Of course we have a visionary Mayor, Mike McGinn, who is publicly seeking, as a priority for his administration, to build a fiber network to every home and business in Seattle.

So what is Google trying to do here?

Is it being a altruistic corporation, hoping to better the lives of average citizens while fulfilling its pledge to "make money without doing evil"?

Some of Google's motives are clear. They want to offer a competitive service and these networks are clearly "experimental". This is all about Internet, not about offering phone or cable TV service, although, at a gigabit a second, you can watch HDTV video from websites and use video conferencing and telephone service until you are blind and hoarse.

They explicitly want to "see what developers and users can do with ultra high-speeds, whether it's creating new bandwidth-intensive "killer apps" and services, or other uses we can't yet imagine". That implies to me that they want to connect high-tech businesses to other high-tech businesses and to their own employees in their homes as well as connecting other very tech-savvy users, students, and others who will push the envelope. This is probably NOT a network for serving low-income neighborhoods, bridging the digital divide, or connecting mom-and-pop businesses in neighborhoods.

Furthermore, Google would build networks to serve 50,000 to 500,000 "people" (not households or businesses). They want to serve multiple cities, so the chances any individual City would get service are pretty low (1 in 600 or maybe 1 in 6000). And in any given City, not many households would be served. If they do networks to serve 100,000 people, that's probably about 30,000 households, and if they do this in five cities, it is about 6,000 households in any given place.

What other strings will be attached?

Google makes money selling targeted ads. They also like consumers to use their products, e.g. if you want to use Buzz you need a Gmail account and it undoubtedly will gather information about how people use these networks as a part of the "experiment".

Finally, I am certain Google is sending a message to the cable companies and telecommunications carriers here. Those companies thrive on making broadband scarce. As a scarce commodity and a duopoly service (as it is in many communities), the telcomms and cable folks can charge more and keep hiking up rates. They put limits on how much broadband any given consumer can use. They undoubtedly would like to charge "content providers" - companies like Microsoft and Amazon and ... yes ... Google - money to make sure the content of those companies has priority and guaranteed delivery in an allegedly scarce and constrained bandwidth network. This is what the "net neutrality" debate is all about.

But Google (and lots of other people) know better. With fiber-to-the-home, speed is unlimited, the bandwidth is no longer scarce and the fat profits of the incumbents evaporate.

I'm certainly excited about the Google challenge. They are challenging the developers, the carriers, the cable companies and the FCC, to push the limits in its national broadband plan, due out March 17th.

Are there strings attached?  No doubt.  But this is a revolutionary proposal. Its about the economic future of our cities, region and nation. 

And it is cool.

On January 26th Admiral Jamie Barnett of the FCC spoke about the National Broadband Plan, which is now due out on March 17^th (and I understand New York City, Boston and other cities with large Irish-American populations plan to have parades in honor of the plan that day, too!)

As a CTO, I'm so immersed in technology that I'm not sure "broadband" means anything to the average American (if an "average" American exists).

Certainly most Americans are now at least aware of the Internet and use technology in their lives, even if that tech is nothing more than a cell phone or ATM. But all you have to do is watch the security lines at any airport and see all the laptops and luggables and cell phones and DVD players and other associated smart lumps of plastic dumped on the scanner lines to know that tech is ubiquitous in most people's lives.

A significant fraction of people know about broadband and what it means. In Seattle, some 84% of homes have an Internet connection, 75% have something faster than dial-up and 88% have a computer at home. Of course Seattle's got a reputation as a city of high tech folks (an image Bill Gates, Steve Ballmer and I work hard to polish). But even nationwide 79% of homes have an Internet connection and 63% are faster than dial-up. The source for these stats is here.

These are numbers are hard to fathom when one considers the web didn't exist 20 years ago, and most people probably thought "Internet" had something to do with basketball, volleyball, tennis or another "net-centric" sport.

Admiral Barnett heads the Homeland Security and Public Safety Bureau at the FCC. He's charged with making wireless spectrum available to government in general and specifically to the law enforcement, firefighting and emergency medical agencies who keep the public safe. He spoke at the Winter Summit of Association of Public Safety Communications Officials on January 26th, and gave us a glimpse of what the National Broadband Plan will contain.

Admiral Barnett's remarks centered on wireless spectrum for use by first responders. About 10 Megahertz is available nationwide for public safety, but the license for that is held by a single nationwide organization. Yet most police, fire and emergency medical agencies are operated by cities and counties. Given this paradoxical situation, 17 states and cities have requested waivers from the FCC to use that spectrum in their local areas to immediately create networks for their use.

And why is the spectrum required? These new wireless networks hold promise that cops in police vehicles can see videos of crimes in progress as they race to crime scenes, or rapidly access building plans, images and video. Have a peek at a report prepared by PTI and APCO here for more uses.

According to Admiral Barnett, those waivers may be granted later this year so we can get started building the network.

The FCC is very interested in public-private partnerships to build the networks because many jurisdictions don't have funds to construct such networks for themselves. Luckily, commercial cell phone carriers like Verizon and AT&T, and companies like Motorola and Alcatel-Lucent have signed on in support of this plan, and are developing new networks including LTE (long term evolution) for not only their own networks but also for public safety use. This means public safety agencies could use a network built and funded by taxpayers (more resilient, better priority, less costly) for most of their work, but could roam only the commercial carriers' networks when necessary. This is in stark contrast to today's networks, where police/fire radios are incompatible with the cell phone networks. The best of both worlds!

It looks like the FCC will encourage these partnerships in its plan.

The FCC also knows that funding will be required to construct these networks. Admiral Barnett understands funding is required not just to build the networks, but to operate them. Besides public-private partnerships, the FCC is floating the idea of an Emergency Response Interoperability Center (ERIC) to pushing forward on a national public safety wireless network. We'll hear more about this on February 10^th.

Finally, Barnett said "next generation 911" will also be recognized in the national broadband plan. Right now, the only way to get information to a 911 center is to ... well ... telephone 911!

But many citizens' cell phones have the capability to do text messages, take photos and video. Yet 911 centers have little or no capability to accept such media, which can be critical to rapidly apprehending perpetrators and rendering aid to victims. We higher-speed land line fiber optic networking between 911 centers and other public safety and government facilities too, and I hope that will be in the Plan.

Twenty years ago, very few people knew of the Internet or Web. Now it is an indispensible part of most people's lives and a vital component of our HomeCity security and public safety. But we need more network SPEED, both wired and wireless. The National Broadband Plan could be, with a bit of vision by the FCC (and I've given them my vision here), a roadmap to the future of the nation.

We have a Time Machine.

It is one way, moving 60 seconds an hour, 24 hours a day, into The Future. The Consumer Electronics Show is a window into The Future. Technology demonstrated there this week will be available to early-adopter consumers and businesses in the next year or two, and will be available at Costco soon thereafter. And it has at least one common theme - networks will have to be fast. Not just fast, but FAST. Here are some examples:

• Vizio demonstrated 3D television sets with Internet and wireless capabilities.
• LG showed a mobile laptop which uses a fourth generation LTE (long-term evolution) wireless network to download data at 100 megabits per second and uploads at 50 mbps. Verizon and AT&T are testing these networks - Verizon's pilot networks are in Seattle and Boston and they hope to be available for commercial use later this year. Note - LTE networks would typically have only 5 - 12 mbps available, but that's still substantially faster than today's networks.
• Panasonic demonstrated a ultra-high definition 152" plasma television (that's 12 feet-plus diagonal measure). Ultra-high definition TV is 16 times the resolution of plain old high-definition, and is under development in Japan, Britain and elsewhere.
• Ford is developing high speed televisions and video for its Sync in-car video systems.
• Then there are mobile digital televisions and mobile phones with digital TV built in.

But what does all this speed really get you in the real world?

For one thing, much faster two-way or multi-way video telephone or video conferencing, which means fewer commute trips in cars and less demand on other transportation such as plane trips across the country.

That translates into less air pollution, less dependence on foreign oil (and need for foreign military expeditions) and less global warming. Then there is improved entertainment, interactive gaming, energy management, and much much more.

But it all depends on rapid deployment of LTE for wireless and fiber-to-the-premise for wired networks. The Time Machine is taking us inexorably into this glitzy new future. But are our wireless and wired networks ready for this? Not in Seattle, certainly.

We need a network vision to match our CES vision and here it is.

The Flux Capacitor is fluxing.  The Time Machine is ready.  Are we ready to build the network we need?

Seattle Mayor Mike McGinn is ready, and we're going to do it.

It was just ten short years ago that many of us were preparing to celebrate New Year's Eve - by working all night!

Anyone over 30 probably still remembers all the information technology work that went into preparing for Year 2000.

I'm going to dredge (!?) up some of my memories in the next few paragraphs, but if you have memories or stories of that December 31, 1999, evening, I invite you to leave them as a comment to this blog entry.

For many of us in Seattle, 1999 was not a good year.

First of all, we had madly been reviewing and fixing our information technology applications and programs and systems for Y2K bugs.

But no one really knew what would happen.  Would buses and trains stop dead due to bugs in their microchips?  Would the electrical grid fail?  Would 911 stop working?

The City of Seattle, like any organization using IT, had very real problems - we knew the accounting/financial database - called SFMS for Seattle Financial Management System - was not ready for Y2K, so we replaced it with an entirely new system.  We also patched up the water utility's and electrical utility's billling systems, since another project to replace them was in progress. (That system, now called CCSS for the Consolidated Customer Service System, was implemented in 2001, a year late and $14 million over budget, which is a different story).

The City's Chief Technology Officer was Lynn Jacobs, and in 1998 she had spread the alarm about Y2K, galvanizing the Mayor, City Council and most departments into action looking for their Y2K bugs.  But by October, 1999, Jacobs had largely checked out due to personal issues, rarely coming to work and exerting virtually no leadership.  So Mayor Schell replaced her with Marty Chakoian, who was, not coincidently, leading the City's Y2K efforts. There was plenty of consternation among the IT leadership in the City government.

But the outside world was in chaos in 1999 too. 

The Seattle Times ran a whole series of articles about the electrical grid and 911 systems and other critical functions, and how we were preparing them for Y2K. Gee, they even talked about potential water systems' issues with Y2K, even though Seattle's water reservoirs are high up in the mountains and the basic rule of water and wastewater is "s___ flows downhill" (The s___ stands for "stuff", of course).

And we had the WTO riots in Seattle in November; Seattle sure appeared to be the anarchy capital of North America, if not the world.

Then on Dec. 14, 1999, a 32-year-old Algerian named Ahmed Ressam was arrested in Port Angeles, Washington, coming across the border from Canada with 100 pounds of powerful explosives in the trunk of his car.  Was he headed to Seattle to detonate the explosives at the base of the Space Needle on New Year's Eve?  We couldn't take a chance, so Mayor Paul Schell cancelled the grand New Year's celebration planned there.

For most of us tech types, and a lot of other folks, it didn't make any difference, anyway.  We had already planned to be at work instead of celebrating on December 31st.

The City's Emergency Operations Center was open.  At that time, the EOC was in a crowded basement of Fire Station #2 in the Denny Regrade (it has since been replaced with a $30 million modern facility).  Nevertheless, senior officials from every department hunkered down to see in the millennium in that basement.

My own Department of Information Technology was all of 5 months old - we were created as a separate department on August 1, 1999. Our operations center was in an old stock brokerage (Foster and Marshall) building at 2nd and Columbia, which is now home to the United Way of Seattle. That building was home to the telecommunications division, including the service desk - the rest of the department was in the Dexter Horton building next door. [The Dexter Horton building turned out to be much worse off in the earthquake of 2001, when virtually everyone working there was forced to leave it for a couple weeks due to building damage, but again that's another story.]

On December 31, 1999, we had a whole team of folks who celebrated the beginning of the third millennium* together, watching a quiet, uneventful Seattle 20th Century night turn into a quiet, uneventful and sleepy 21st century* morning.

Was it uneventful due to all our diligency and preparations, or was there never really any problem in the first place?  I don't know, but I do know I'll celebrate the end of the decade of the naughts tonight with a bit more enjoyment and a lot less trepidation.

---

*Note: Yes, yes, I do understand the real beginning of the 3rd millennium and the 21st century is January 1,2001. See article here. But, gee, popular culture doesn't count the years that way, so I took a little tech-journalism-geek liberties with dates in writing this article.

  On Monday night, December 8th, the Seattle Police Department started to use Microsoft Exchange/Outlook for electronic mail. This culminated moving more than 11,000 City of Seattle employees, over 12,400 e-mailboxes, and 900 BlackBerrys from an older e-mail technology to the Exchange 2007 product. All of it "translucent to the user".

I've previously blogged about project management, and specifically identifying and reducing risks in large technology projects ("the P-I test"). With this entry I'm highlighting somewhat different project management practices.  We used certain techniques to reduce the impact of the technology changes on front-line City workers such as firefighters, accountants, and street maintenance staff.

(In case you think I'm just tooting our own horn, I am, but I've also blogged about my biggest project failure and you can read about that here, too!). 

We called this e-mail migration project GEM, for GroupWise to Exchange Migration.

Not only was the project on-time, under-budget and delivering all of its objectives, but there were very few whimpers from most City employees at this major change in their work lives. How was such a change so seamless?  

Electronic mail is, arguably, the most important technology used by workers in almost any company today, whether government or private.  It has supplanted the telephone and even the desktop computer as the key tool for many workers to be productive and efficient. Decisions which might take days or weeks without e-mail can be debated and handled rapidly with e-mail communication. Management of front-line projects (streets, water, electricity), debates and decisions on policies, notification of events, press releases, scheduling, all occur with this tool. Most importantly, it is a primary way for constituents and customers to communicate with City workers and elected officials and the way for those officials to coordinate the City's response. 

Of course, when anything is this valuable in your life, you are extraordinarily skittish when it is NOT available or about to be significantly changed.  Managing this "culture change" - in the working habits of thousands of City workers - is the elusive key to success in a technology project.

I won't get into the current debate (war?) about use of internal e-mail versus a hosted service, or whether Google's g-mail is better or more cost effective than the Microsoft product set. Because e-mail is so important in our work lives, and because many people use Outlook at home (or in a previous job) anyway, it was the right choice for the City of Seattle. Because many e-mail messages are sensitive, and since I have a skilled and dedicated set of employees to manage and operate it, we would not have it hosted or managed elsewhere. Microsoft Exchange/Outlook is an established product, well-supported, used by 65% or so of the organizations in America today.  And many many other applications (purchasing or human resource systems, billing and customer service systems) are written to use Outlook/Exchange for communication.

Here are the elements of success for GEM:

• Strong executive leadership. Mayor Greg Nickels fully supported this change, and every department director knew it. The nine-member Seattle City Council voted to fund the project ($4.9 million) after considerable, reasoned debate. These elected officials were able to articulate the rationale for making this change. This support helped immensely in cooperation for training, scheduling and acceptance throughout the Government.
• Strong project leadership. My deputy department director sponsored the project - she has formal and informal ties to many line departments, and she's managed many brick-and-mortar projects (e.g. building Parks community centers). She chose a strong project director who is a hard-nosed negotiator, and a skilled project manager who pays attention to both people and details.
• Support. We chose, via competitive bid, a knowledgeable private partner - Avanade - to give us advice, skilled support and knowledge transfer. Avanade had helped many companies with similar conversions in the past, and performed in an outstanding manner for us.
• Training. We gave employees a chance to purchase Microsoft Office 2007 via the home use program, and 2,000 of them took that chance, thereby learning the product suite at home. A month prior to each department's conversion, we told them how to prepare, for example, by deleting old e-mail and taking training. We offered training in classes, video and reading material for anyone from heavy e-mail users to people who just needed a refresher on Outlook.
• Communicate communicate communicate. We told all 12,000 employees at the beginning of 2009 what we planned to do ("to" them!)  One month out from their department's conversion, we told them how to get trained and ready.  Two weeks out we communicated details via their management chain and via e-mail message. The day before conversion, each employee had a sheet of instructions placed on their chair. The day after conversion, technology staff chosen for their great "deskside manner" walked the halls and cubicles to answer questions and solve problems.  We had a skilled service desk / help desk and a special e-mail contact point. And all along we had a detailed, fact-and-fun-filled internal website with information, training, FAQ's, and links to more resources.
• Skilled City employees. We already had a highly competent help desk, capable desktop support staff and experienced engineers supporting servers and storage and messaging system.  We trained and leveraged this skilled and motivated set of employees, coupled with Avanade, to do the technical work on the project.
• Finally - and perhaps this is most important, we drafted departments into the effort. Each department had at least one and usually a team of people who worked with the GEM project team to customize the training and conversion plan for that department's unique needs. Police patrol officers use e-mail differently than Parks groundskeepers who are different than budget analysts who are different than electrical utility engineers. These "extended teams" in departments not only participated in the planning, but became natural advocates for overcoming problems and socializing the change in each department.

Leadership, communication, user representation, strong private partner, skilled and motivated technical staff - a GEM of a project, translucent to the users!

Oh gee, I think I've become a Kurmudgeon. Or maybe a naysayer. Or maybe just a Buttoned-Down Corporate IT Technocrat. Or maybe, and this is most frightening of all, PC - and I don't mean "politically correct" - but rather the character played by John Hodgman in the "Get a Mac" advertisements. 

But I know I'm anti-establishment, because I marched and protested the Vietnam War. I actually participated in a sit-in demonstration. I crossed a police barricade during an anti-war protest in Madison Wisconsin (ok, so it was St. Patrick's Day, I was drunk, twenty-three years old, on my way to work, and headed to get a cup of coffee to sober up - I still "crossed the line", ok?). Gee Whiz, I almost burned by draft card (oh my gosh, am I that old, that I still have a draft card?)  How could a militant activist plebeian, farm-kid like me become the ultimate embodiment of "The Man"?

What happened?

Elections.

Yup, we've had a few recently in Seattle.

We have a new Mayor, a new County Executive, a new City Attorney, and two new City Councilpeople.

And they are all younger than me.

Worse yet, their campaign staff - who are now working on their transition teams - are college kids or twenty-and-thirty-something young people who have all these odd and annoying habits.

They use I-Phones. Gee, I can't even spell I-Phone (correctly).  We corporate IT types use proper BlackBerrys or proper mobile phones that fold out when you want to talk.  (Although I did give my wife an I-Phone for Christmas - does that count?)

They use Macs. Yes, Apple Macintosh computers - (not the Ronald McDonald type of Mac).  We corporate IT types use proper Windows XP computers manufactured by prim and proper corporations like Hewlett Packard with proper advertising campaigns, thank you very much. (My always-suffering wife is a Mac person - does that count?)

They don't use anti-virus software.  Anathema! Heresy!   My Chief Information Security Officer is writhing on the floor. There ARE viruses which affect Macs, he says.  And how about all those I-Phone (I still can't spell it right) apps which are written by hackers and can be downloaded?  Oh wait, I-Phone hackers aren't trying to create bot armies, they're just trying to modify the software in the phone and bend it to their will.  Gee, does that make Apple Engineers and Programmers and Executives Buttoned-Down corporate IT types like me?

These kids - they tweet and twitter and blog and facebook (is that a verb?) and post video they take with their danged I-Phones to YouTube and create legends for their innovative use of cell phones to collect last minute ballots on election night. 

Where is my defense from all this anarchy?   Where is my official City of Seattle Information Security policy when I need it?   Where are my guidelines for the use of social media like Facebook and Twitter and Blogs (oh my)?  Where is that holy grail of all Chief Information Officers and Buttoned Down corporate IT types - "standards"? 

At least I can take comfort and wrap myself in my reduced budget (Macs and I-Phones cost more to buy and manage) and my economic development (gee, Microsoft DOES employ 40,000 people in the Seattle area and it DOES, after all, make software for Macs, too).

They are challenging my policies, these kids. They are challenging my assumptions. They don't care for my technology standards. They have taught me how to spell iPhone.

They are challenging my very identity as the Chief Technology Officer for the City Government of Seattle.

And I love it.

On Friday, November 6th at 1:00 PM, five thousand people gathered in Seattle to grieve for Seattle Police Officer Tim Brenton who was murdered in his police cruiser.  At 3:30 PM the killer was caught, after a week of diligent detective work, and through use of video technology.  This tragic incident illustrates why first responders need improved technology, including a modern 4th generation (4G) wireless network.

How do I make the leap from the heartbreaking death of a police officer to the need for more technology, and, in particular, a high-speed wireless network for first responders?

First, I'll describe Brenton's murder. Tim Brenton, a ten-year veteran of Seattle's Police Department, was training a new officer, Britt Sweeney, on the night of October 31st. They were stopped at the side of a street in Seattle's Leschi neighborhood, reviewing Britt's performance in a car stop.

Another vehicle pulled beside them on the left side of the police cruiser, and opened fire on the officers at point blank range. Sweeney, on the cruiser's driver's side, ducked down and the bullets grazed her back, but the shots hit Brenton immediately killing him. The murderer backed up his vehicle, and turned down a side street, being careful not to drive in front of the police cruiser.

The murderer knew every police patrol vehicle had a digital video camera, but that it faced forward. He was careful not to come into the camera's line of sight.

There were very few clues in the case. The wounded Officer Sweeney fired at the fleeing vehicle, but was unable to get a good look or description of it. There were no other witnesses. Despite tips flowing in, there was little information and, frankly, no good leads.

Detectives started to look for video clues. Seattle has very few video cameras observing streets or intersections, and the murder took place in a residential neighborhood. Every police vehicle has a digital video camera, but the cameras only record when the vehicle has its overhead warning lights flashing or when activated by the police officer. The video is saved to a computer hard drive in the vehicle and offloaded wirelessly when the vehicle returns to the precinct station. The video cannot be directly transmitted from the vehicle because no existing City or commercial wireless network has the bandwidth to do so.

The Seattle Police Department went to work, and examined video footage recorded by all vehicles patrolling that area of that City. Miraculously, even though the video cameras face only to the front to capture car stops and officer conversations with the stopped driver, detectives found a Datsun 210 in the background driving by several of the stops made by various police cars that night.

The detectives, unsure if the Datsun was even involved in the murder, but hoping for a break, broadcast the Datsun's distinct profile and asked for citizen help to find such a vehicle. And, on Friday the 6th, police received a call of a Datsun 210 covered with a tarp in the parking lot of a suburban Seattle apartment building. They responded and when Charles Monfort walked out toward the vehicle, he pulled a gun on the detectives. He was shot and arrested. In his apartment detectives found the murder weapon as well as improvised explosive devices. Montfort has also been linked to a firebombing of Seattle police vehicles on October 22. 

Monfort had a vendetta against police officers, and undoubtedly would have shot more officers if he had not been caught. Finding him was the result of dogged police work, those videos, and a lot of luck.

What does this say about the state of first responder technology?  First, we need more video. Seattle does have two police vehicles which drive the streets with video constantly running, and using license plate recognition looking for stolen vehicles. But every one of more than 300 patrol vehicles has video. Digital video in police vehicles is a great boon to public safety - the video and audio of every car stop is recorded. This helps quickly resolve complaints from the public about police behavior, as well as providing evidence for crimes such as drunk driving.

But perhaps we should be recording more than just car stops, e.g. continuously recording as police vehicles patrol neighborhoods. And certainly we could use more video in high crime streets and other public spaces. The ability of such video cameras to deter and solve crimes is well documented, notably in the London subway bombings.

But Seattle and other cities have been skeptical and slow to adopt it, largely due to concerns about privacy.  In terms of privacy concerns, video cameras should only observe public spaces such as streets or parks. I'm an advocate not just for deploying more video cameras, but for making almost all such video available online for anyone to view, just like traffic cameras are available online.  The video is, after all, of public spaces, and having more eyes watching for crime not only helps solve or prevent that crime, but also provides some oversight of police use of the video.

Next, we badly need high speed, fourth generation (4G) wireless broadband networking for first responders. Congress has set aside spectrum,  and a number of public safety organizations such as APCO and the PSST have been working to build such a network.   Public safety organizations have even developed standards for such a network.  But funding obstacles remain in the way.

With high speed wireless networking, video from field units - not just police but fire, utilities, transportation vehicles - can be transmitted real-time to dispatch centers, to other vehicles and to emergency management centers. Such real-time video gives police and fire commanders, 911 dispatchers and elected officials a view into what is happening in the field, and will result in more rapid resolution of crimes such as Office Tim Brenton's murder, as well as better deployment of field officers for any violent crime, problems around schools, hazardous materials, disasters such as hurricanes and earthquakes and terrorist incidents.

We got lucky solving Officer Tim Brenton's murder. This incident is a call for action to put better video and wireless technology to work improving public safety.

In 1940 the French declared Paris an "open" city so the invading Nazi Army would not destroy it while capturing it. Today modern cities are starting to declare themselves "open" in slightly more trusting ways, by exposing their data and information to all citizens and, indeed, to anyone on the Internet. By declaring ourselves "open" we hope to marshal an army of citizens, developers and analysts to give us new insights into governing and better engagement with the people we serve.

I've had the opportunity to participate in a couple of fascinating conferences lately. One was the Open Cities conference sponsored by the Rockefeller Foundation in Washington DC. The other was "Future in Review", Mark Anderson's FiReGlobal conference held in mid-October, for the first time here in Seattle.

The theme is consistent: city governments, by opening their information, their data, their engagement processes, can generate a wealth of new ideas and understandings which make them more efficient and effective, and more robust, exciting places, with improved quality of life.

The old model, used for 250 years or more, is for a City is to collect as much data as possible about problems, its responses, services it provides and the general city environment. Then the typical city hires analysts or consultants - experts, if you will - to pore over the data and discern patterns. These experts then make recommendations for policy, action or changes.

Oh yes, we try not to forget regular citizens in this. We'll present the experts' ideas to citizens in public meetings for their "input". And citizens can give feedback, one at a time, for two or three minutes each, in a public forum. A terrifying (or wonderful) example of this is a recent Seattle City Council budget hearing, 205 minutes of 2 and 3 minute mini-speeches, most focused on just one or two topics (cutback of Library hours) out of a $4 billion budget. If you have a spare three+ hours, watch it here.

Most such public hearings are very one-way - experts or city officials talking at people, citizens talking back individually to elected officials and experts. This is extraordinarily inefficient as dozens or hundreds of people "watch" the mini-speeches, while waiting their turn to speak. Far too much air time is taken up by one-issue, professional gadflies ("citizens in comfortable pants"), often with off-the-wall opinions not representative of most people. Almost as bad, often the only people with time or interest to show up are often homeowners and others who NIMBY ("not in my backyard") the ideas, a negative dynamic. And this whole process is virtually the same as the process we used at the birth of the nation, in 1776, when our largest city was Philadelphia with 50,000 people.

Enter the Internet, and, more specifically, enter Web 2.0. All of a sudden, now in 21st Century America, there is tremendous computing power in the hands of ordinary people - smartphones, desktop and laptop computers. And those devices are connected, 24 hours a day, 7 days a week. Now you hear ordinary people talk about formerly obtuse technology concepts like databases and spreadsheets and pivot tables and Wi-Fi. And suddenly (at least in historic terms) there are millions of people and trillions of dollars involved in computing and software and development of applications.

In Seattle, for example, 84% of homes have access to the Internet. Nationally, there are 255 million cell phones , 21 million iPhones , and 101,000 iPhone applications . Cities are getting on the bandwagon. Many are publishing detailed crime statistics and even the details of 911 calls on their websites. You can find restaurant inspections and building permits and census statistics.

Public engagement, however, is still broken. We still hold public meetings with death-by-PowerPoint presentations and long lines of people trooping up to the microphone to give their 2 minute NIMBY mini-speeches.

Isn't there a better way?

There are beginnings of better ways. Fedgov websites like Citizens Briefing Book and local sites like ideasforseattle allow some limited input online input from people - allowing people to post their ideas, view each others ideas, and rank them. More robust applications for engagement are emerging, from Seattle's own Ideascale and companies like Athena Bridge. These applications allow people to shape ideas and develop them, commenting and ranking along the way.

But we need even more robustness - we need to bring such software to public meetings, so that, as officials or citizens are presenting ideas and talking, everyone in the room, or gee, anyone on the Internet watching the meeting, can be commenting, tweeting, and ranking, and the results are immediately displayed. The gadflies will quickly see their ideas have little public support.

In many other cases, obscure and even anonymous ideas and unique solutions to problems will emerge and be developed. Then, with open data feeds and citizen-developed applications, those solutions can be quickly tested against the real data published by a city which defines the problem. Almost as fast, options will emerge and consensus may develop on the right approach.

This new, emerging world of public engagement via the Internet and technology is not a panacea. It will take a lot of tweaking and mistakes before usable software emerges and public officials understand how to use it. And it won't work in every case or to address every problem.

Yes, the hordes and armies of citizens are about to invade. So let's declare our cities "open" and embrace them.

P.S. Those readers who are astute will make comments that Seattle is one of the major cities with no data.seattle.gov. Believe me, THAT will soon change!

In my previous blog entry, I discussed some of the "downswing" trends in IT in local government. This column will be about trends on the upswing - gaining prominence and resources - in cities and counties. Most of this information came from discussions with CIOs of other large cities and counties around the country, held at the Metropolitan Information Exchange (MIX) conference in Albuquerque in September.

On the rise in local government are cloud computing or hosted services, public safety support, geo-location, award-winning websites, social media use (blogging, twitter, Facebook, YouTube), consolidation, hiring chills or freezes, the "greening" of IT and responding to climate change.

MIX members certainly are leaders in online services, as recognized in the Center for Digital Government's annual best of the web awards. We are all driving more services online, but also struggling to make more data available for transparency and accountability. Those governments receiving awards are doing an exceptional job.

 "Cloud computing" or hosted applications or software-as-a-service (SAAS) are finding fertile ground in government, although only the seeds have been planted - just a few applications are sprouting. Bill Greeves, CIO of Roanoke County, Virginia, has been a leader in this field in government, especially with his Muni Gov 2.0 initiative. Bill is also a fellow blogger here on Digital Communities.

As the budgets of IT departments are cut, they no longer have the staff or resources to support applications, sometimes even mission critical ones. Many of us are therefore hosting new applications such as job application or payroll systems in the cloud. The City of Seattle will probably implement both applicant tracking systems (although with budget constraints, jobs are few and far between!) and customer relationship management systems "in the cloud". Besides ease of support, placing applications "in the cloud" also results in regular software upgrades and predictable costs.

Most MIX cities and counties are not cutting public safety or fire/emergency medical services departments. The City of Seattle, while cutting over 300 city employees in 2010, is preserving the number of firefighters and increasing the police department by 21 officers.

And support for public safety systems such as computer-aided dispatch (CAD) and records management is growing. A side effect of this growth is geo-location or automated-vehicle-location (AVL). Many local governments have implemented it for fire departments and it is seeing increasing use in police, transportation and utilities. AVL allows dispatch of the closest unit to a request for service, shortening response times. During disasters or major incidents, the incident commander and emergency operations center can quickly see and coordinate the deployment of units from many different disciplines to the scene. As one example, the City of Seattle just implemented a new CAD for Police which includes a mapping component showing not just unit locations, but active calls, waiting calls and completed requests.

Social media are seeing an explosion of use (duh!). Social media include blogging, online video (e.g. YouTube), twitter, mashups (data display on a map), and "friend" sites such as Facebook. Every MIX member is trying to figure out how to use these new technologies but at the same time comply with the web (pun intended) of laws for local government, including records retention and public disclosure while somehow preventing degeneration of public comment into the gutter often found in comments on newspaper articles. The City of Seattle just implementedd a series of social media policies, and is robustly using blogs and Twitter, as well as video and Facebook.

Again, Bill Greeves and the Muni Gov 2.0 crew are actively holding meetings and discussions in Second Life, another use of social media.

Next, I'll mention climate change. Some amount of debate continues to swirl around this topic - is global warming real or not? Is it caused by humans, or flatulating cows? This whole discussion is actually irrelevant. The fact is the public - and their elected officials - are demanding climate-friendly reductions in greenhouse gas emissions, which, by the way, also reduce our use of and dependence upon foreign oil. Mayor Greg Nickels of Seattle just had the 1000th city (Mesa, Arizona) sign the Mayors' climate protection agreement, an initiative he started in 2005. Bottom line: climate change is something IT departments need to address, too.

Then there is "green technology". I'm a notable skeptic that technology can ever been "green" (see my blog entry on "gray technology") although e-recycling programs like Total Reclaim in Seattle are recycling 99% of TVs and computer monitors. Every MIX member jurisdiction is working on green tech. Some of this is almost inadvertent, e.g. lengthening replacement cycles of desktop and server computers due to budget cuts. But other initiatives are quite proactive such as installing power-management software on desktop computers (e.g. from Verdiem), virtualization, and reducing the use of paper. In the future we will probably demand to know which manufacturers and vendors are kindest to the environment and use the lowest carbon emissions in production of their products.

As Rahm Emanuel has stated "You never want a serious crisis to go to waste". Those of us who are CIOs in local government are trying to balance reduced budgets, make staffing cuts and yet meet the increasing demands for technology by line departments in our governments. And we'll continue to share our good ideas through organizations such as MIX, publications like Government Technology and Public CIO magazine, and blogs such as these on Digital Communities.

We won't waste this crisis!